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Is Zoom HIPAA Compliant?.Is Zoom a HIPAA Compliant Video and Web Conferencing Platform?
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Zoom has already been adopted by many healthcare organizations around the globe who use the platform to consult with other providers and communicate with patients. Any software solution use to share patient information must incorporate a host of security protections to ensure protected health information PHI is safeguarded. Further, cloud-based platform providers i. That contract — a Business Associate Agreement — serves as a confirmation that Zoom is aware of its responsibilities with regards to the privacy and security of PHI.
Zoom is prepared to sign a business associate agreement with healthcare organizations and has ensured that its platform incorporates all of the necessary security controls to meet the strict requirements of HIPAA. In April Zoom announced that it had launched the first scalable cloud-based telehealth service for the healthcare industry. Zoom for Telehealth allows enterprises and providers to communicate easily with other organizations, care teams, and patients in a HIPAA-compliant manner.
The platform supports webinars and features a business IM function, offering much of the same capability of Skype. Many healthcare organizations around the world use Zoom to confer with other providers and converse with patients.
Nonetheless, in the U. A software solution should therefore incorporate security protections to ensure that protected health information PHI is secured. Related Posts. June 8, March 30, March 3, February 22, Next Post. Jump to a Topic. Follow Us. Browse Topics:. Welcome to CCI. This site uses cookies. Please click OK to accept. Privacy Policy. Manage consent. Close Privacy Overview This website uses cookies to improve your experience while you navigate through the website.
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Zoom HIPAA Compliance: What You Need to Know | Corporate Compliance Insights - Ensuring Compliance in the Age of Telehealth
Zoom has become the most popular web conferencing software for business in use today. It's free version and ease-of-use has made it a go to for many, but what about for health care? Zoom does not advertise pricing for it's health care version.
As with most serious telehealth software, don't expect to simply jump on Zoom's website and get a HIPAA-compliant plan you can use for a few weeks. Zoom was not developed for Healthcare and has no features that were specifically created to help treat Online, nor store patient data.
To answer that, we need to understand a few basics that make Online software compliant. Health care providers and any supporting companies that store patients' Personal Identifiable Information PII and medical records e.
Blink Session in the U. For software companies, the rules apply mostly to how PII is transmitted, stored, and who has access to it.
The actual video is probably the first thing you think of when considering privacy of Online therapy. The answer centers around two topics: routing and encryption. In terms of routing, video can be routed directly from your computer to your patient's peer-to-peer , or through a server on the Internet. Directly has advantages for speed and security.
Unfortunately, though Zoom configures video streams by default to be routed peer-to-peer, because they do not encrypt them "end-to-end" according to the traditional definition , they miss out on the security advantages of this routing. In terms of encryption: is video encrypted, how is it encrypted, and who has access to the encryption key? If the video is routed through a server, the company must follow guidelines to ensure their employees who have access to the server are not snooping.
End-to-end encryption helps with this because only the devices computes on the video call have access to the encryption key. Zoom does not provide end-to-end encryption. That said, it is important to understand that any video-conferencing service company could develop back doors to snoop video calls, even with end-to-end encryption.
Ultimately, you are going to need to trust the company you are working with. Your patient's name, email address, phone number, address, and my other things all fall under data you must protect.
If you add your patients as contacts in Zoom, send them meeting invitations, or store any other patient PII in your zoom account, you could be violating HIPAA if you have not paid to use their health care plan. Think back before electronic medical records when the file room housed everything. Controlling access to that room was important.
Now, bring it to today and imagine if anyone on the Internet could gain access to that room. Maybe you protect the room against strangers, but what about others in your company? Should therapists have easy access to the medical records of patients they are not treating?
Software like Zoom, and just about any other web-conferencing software built for business meetings, has no safeguards controlling access. In summary, your concern should not simply be about complying with rules and laws. It should be about protecting your patient's privacy and the sensitive information they have intrusted your company with. If your clinic or school signs up, the credit will be auto-loaded to your account.
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